Help

Questions and answers

Do I need an account to order?

Yes. Create an account with your email address and a password of at least 8 characters. Your cart is kept on this device while you sign in.

How do I pay?

By card, on the secure page of our payment provider. We never see or store your card number. Your order is placed once the provider confirms the payment; a declined payment places no order.

Can I pay in US dollars?

Yes, choose USD at the top of the page. Dollar prices are converted from the euro price at the European Central Bank's daily rate and rounded to the cent. You are charged the dollar total shown at checkout; the payment page may also show its value in euro.

Do you have discount codes?

Sometimes. Enter the code in the Promo code field at checkout and press Apply. You can use one code per order. The discount is taken off the whole cart and shown before you pay, and it is shown on your order afterwards.

The price changed when I placed my order. Why?

We check every price and the exchange rate again when you place the order. If the total has changed since the page was shown, nothing is charged: you see the new total and press Place order again to accept it.

How do I follow my order?

Use Track an order with your order number and email address, or open your account.

Can I return a product?

Yes, within 14 days of delivery, without giving a reason. See Returns and refunds.

I forgot my password.

Use Forgot password. We email you a link to choose a new one; the link works for one hour.

How do I reach you?

Email support@voltshelf.shop. We reply within 2 working days.